Returns and Exchanges
Judhur sells food. A jar of honey or a bottle of oil that has left us and come back cannot go to anyone else, and we would not send it. So this policy is deliberately narrow — and, where it applies, complete.
We replace or refund in three cases
- The jar arrived broken or leaking.
- The seal was open or missing when it reached you.
- What arrived is not what you ordered.
In all three, you choose: a replacement or your money back in full. We pay the shipping both ways. You should not be out of pocket for a jar that arrived broken.
We cannot take a return if
- The jar has been opened or used.
- You changed your mind after delivery.
- More than three days have passed since you received it.
This is not about trusting you. It is that food which has left our hands cannot be sold to someone else, whatever condition it comes back in.
How to tell us
- Photograph the jar as it reached you — unopened, if you can.
- Send us the photo and your order number on WhatsApp, within three days of delivery.
- We answer the same day and agree a replacement or a refund with you.
Getting your money back
Refunds go back to the same InstaPay number you paid from, within three working days of us agreeing it. We do not hold credit or issue vouchers instead.
If something is wrong with the food itself
Tell us, even after three days, and even if the jar is open. Nothing on this page limits your rights under Egyptian consumer protection law, and a problem with what is inside the jar is something we want to hear about — it points at a batch, a supplier, or us.